Guarantee

Primal Threads stands behind the quality of its products and services. If you are not satisfied with your purchase from us, please refer to our refund policy and follow the steps to contact our support team. 

Primal Threads products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.

Primal Threads takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

• Spelling, punctuation or grammatical errors made by the customer.
• Inferior quality or low-resolution of uploaded images.
• Design errors introduced by the customer in the design creation process.
• Errors in user-selected options such as product type or size.

Please carefully examine your designs and correct any mistakes before placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Primal Threads does not proof documents created by its customers prior to processing.